eRAMP Directory rpt is Not Found or OD Report cannot be found

Directory rpt is Not Found or OD Report cannot be found

Applies to: eRAMPSQL and eRAMP Standard (Access)


The "Directory rpt [date] is not found" or "OD report cannot be found" error displays when eRAMP is unable to locate the OD report for the date entered or selected when running the confirmation retrieve report process. This error message displays when the MERS system does not have a report for the date entered into the retrieve report date field. The report is missing because the Consolidated Transaction Report had not been activated for the MERS test or production environment or if the OD report had not been previously requested before loans were submitted to MERS for processing.

The Consolidated Transaction reports are retained on MER's server for 30 days. If a date is entered on the confirmation retrieve report report login screen that is outside of the 30 days previous to the date on the eRAMP confirmation login screen the report will not be available and the message "Directory rpt is Not Found" will display. If the consolidated transaction report for either the test environment or production environment was never activated the error message "Directory rpt is Not Found" will display. If no loans were submitted to MERS and no loan data was returned to the user for the date entered the "Directory rpt is Not Found" message will display.


NOTE: Be sure to run the retrieve report process every business day including Saturday. This is the only way to ensure all eRAMP transactions are synchronized with MERS.


Resolution: Make sure the OD/Consolidated Transaction Report Data File was activated for both the test and production environment. Confirm the Combined Transaction Report is not checked and the Data File is checked for both the integration and production environment. Selecting the Combined Transaction Report stops the OD/Consolidated Transaction report from running.


How to setup and run automated reconciliation process:


To activate the OD/Consolidated Transaction Report Data File follow the activation steps below.
  1. Open your web browser and go to: www.mersonline.org (production environment) or, for the training/test environment www.mersonlinetraining.org;
  2. From the Main menu, select the Administration link;
  3. Select the Member information link and then the Reports link. Scroll all the way down to the bottom of the page to; * Consolidated Report Data File and check the box to activate the OD/Consolidated Report Data File report.
  4. Select the 'update' button at the bottom of the page.

Users must have administer level in their profile to see any of these links. 

This need only be requested once for the test environment and once for the production environment. The Consolidated Transaction report will be available the next business day. Note: Users must be an administrator in order to see any of the links.


ONLINE REGISTRATION USERS: If you are using the Online Registration channel loans will be confirmed at time of registration, however transfer of rights, transfer confirmation, updates and deactivations must still be confirmed using the automated reconciliation process. This is very important and should be run daily.


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