Registration Certificates Not showing in Certificates Folder
Issue: After cloning eRAMP to a new PC the Registration Certificates indicate that they are being created but they do not appear in the Certificates Folder.
Cause: There are a few possible causes for this issue to occur.
Resolutions:
- Verify that the new PC has NET Framework 3.5 or higher installed. If it is missing, go to Microsoft Windows online to download and install.
- Check your eRAMP files typically found in Program Files (x86) > eRAMP for ERAMP_DOC_REGISTRATION_Template.PDF
If this file is missing see attached. Copy and paste to your Program Files (x86)> eRAMP folder orwherever you have your eRAMP.exe file located
Another place to check is the Client Tab under the Setting Menu in eRAMP.
- Verify that the Database Directory at the very bottom of the screen is pointing to the location of your database.
- Verify that the Folders Location is pointing to the correct location of the folders.
Make this a two step process; hitting Apply for one setting, then the second setting.
![](https://support.oncyberlink.com/galleryDocuments/edbsn9e22202d71867221dfc4afb772898a1a1efe61e90972bf5fcc614672375f2bf3b0587c8427477d0c8620b13e36960b43?inline=true)